Delivery and Return
PostNord / DHL Price:About 6.5 Euro depending on country
Free shipping applies to purchases over 300 Euro.
The packages are well packaged and safe from damage. Your shipment is usually delivered with PostNord or DHL. We choose the shipping that best suits your purchased goods. Normal delivery time is 2-4 weekdays within Sweden. To Denmark it can take 3-10 days and to Norway around 20 days including customs clearance time. The rest of the world : around 7-25 days depending on country.
You will be notified via text message or e-mail that the item has been handed in to the carrier.
Right of withdrawal - exchanges and returns
Normal right of withdrawal is according to the Distance Trading Act 14 days from your item arrived. All types of right of withdrawal presuppose that the product is not used, and that it is returned in undamaged condition with all tags intact and unbroken. We will refund the purchase price of the product.
Normally, no right of return applies to specially ordered goods. We still offer 5 days open purchase on specially ordered goods that are manufactured / modified according to your wishes. During this time you have the right of return / exchange. For specially ordered and embroidered products, 50% of the order value will be refunded upon exercise of the right of withdrawal (However, does not apply to bow embroidery). This is to cover restoration costs. Costs for return shipping are paid by the customer.
Goods that are returned where the total purchase no longer reaches the limit for free shipping, SEK 3,000, the actual shipping cost will be deducted from the refund, however, a maximum of 15 Euro.
If bags, garments, etc. are in incorrectly packed, lumpy and must be ironed and repacked on return, a restoration fee of 10 Euro will be deducted from the refund. As our garments are extremely careful for each customer that they receive an item in perfect condition and nicely packaged.
For non-picked packages, we charge a fee for shipping, return shipping and handling of 45 Euro.
Product defects and complaints
If the item is returned due to a product defect, contact us < / a> as soon as you discover the error and return it immediately, in the event of a complaint, we are of course responsible for return shipping. Let us know if you want a new item or your money back. Credit is made via Klarna. All returned goods must be unused, in any original packaging and with original marks / tags in original condition and unbroken to be approved. Should there be any defect in the product you purchased, please contact us via our contact page or email: Sales@graceofsweden.com
All forms of returns must be pre-registered online with us before being sent. You make your registration by logging into your account, or creating an account with the same e-mail you used when ordering. Find your order under "My orders" and click on it. Scroll down and you will see the return notification. You mark and set the number and write if necessary. comment if you want to exchange, complain or return. Complete the registration. After you have done it, you wait for a return approval and when that email arrives, you print out the return slip on your account and attach it to the shipment.
Returns, exchanges and complaints are sent to:
Designcompaniet AB / Grace of Sweden
att: Kristina Olofsson
855 91 Sundsvall